At Roxan Sports, we take pride in manufacturing and supplying durable, high-quality gym and fitness equipment. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

Eligibility for Returns

Returns are accepted only under the following circumstances:

• The product delivered is damaged during transit
• The product received is defective or incorrect
• Manufacturing defects identified upon initial inspection

All return requests must be raised within 48 hours of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or made-to-order equipment
• Bulk or commercial orders unless damaged or defective
• Products showing signs of installation, use, or mishandling
• Accessories or parts ordered incorrectly by the customer

Return Process

• Customers must contact Roxan Sports via email or phone with supporting images or videos.
• Once approved, our team will provide instructions for return pickup or logistics coordination.
• Products must be returned in original packaging and condition.

Refund Policy

• Refunds are initiated only after inspection and approval of the returned item.
• Approved refunds will be processed within 7–10 business days.
• Refunds are issued through the original mode of payment.

Replacement Policy

Where applicable, Roxan Sports may offer a replacement instead of a refund, subject to product availability.

Shipping Costs for Returns

• In cases of manufacturing defects or transit damage, return shipping costs will be borne by Roxan Sports.
• For any other approved returns, shipping charges may be deducted from the refund amount.

Limitation of Liability

Roxan Sports shall not be liable for damage caused due to improper installation, misuse, or lack of maintenance.

Contact Information

For return or refund-related queries, contact:

Roxan Sports
📧 Email: roxansports@gmail.com
📞 Phone: +91-8045804049